Frequently Asked Questions

Athletics Communications
By Athletics Communications
University of Oklahoma
MAY 01, 2016

How do I change the address/contact information on my account?

Please note any changes on order and request forms returned to the OU Athletics Ticket Office. You may also send a written request via email, fax, or mail to change your contact information. Please be sure to include your account number and your previous contact information. Address change deadlines will apply for specific events.

Where do I find my priority point total?

Your priority point total can be accessed via your online account. Please use your account number and password to log in. You will need to establish a password if you have not already done so.

How do I keep the seats I had last season?

Payment for tickets (and donations for donor seating areas) must be received by the renewal deadline in order to be eligible for the same seating location.

How do I request a seating change?

Football and men’s basketball season ticket holders who wish to make changes to their season ticket locations can do so through the online Sooner Seat Selection process. More information on the Sooner Seat Selection process can be found here. Complete information will also be included in your season ticket renewal application.

Women’s basketball season ticket holders may write any requests on the actual ticket application, or you may submit a separate written request to the Athletics Ticket Office or Sooner Club via email, fax, or mail. Be sure to describe in as much detail as possible exactly what you are requesting. Feel free to include sections, rows, and seat numbers if applicable. Listing first, second and third choices will help in assessing the best seating available for your preferences. Customers who renew seats online can make requests on their online ticket renewal.

When will I receive my season tickets?

Season tickets are mailed between two and four weeks prior to the first home event. Individual game tickets are mailed up to 10 days prior to the event. Ticket orders received within ten (10) days of an event will be placed in Will Call.

How can I request to sit with my friends?

Football and men’s basketball season ticket holders wishing to be seated together may do so by utilizing the Sooner Seat Selection Process. Each account holder is responsible for selecting his or her own seats. Everyone in the group will need to log in at the date and time of the last appointment scheduled among the group and select available seats next to each other at that time.

For women’s basketball season ticket accounts, indicate the names and account numbers of the individuals you would like to be seated with when completing an order form or request form. All parties must indicate their desire to be seated together and make the same request on their respective order forms. You may also fax or email your group seating request by the renewal or order deadline. Each party must make this request.

IMPORTANT NOTE: When allocating seats for parties wishing to sit together, the location will be based on the party with the lowest priority point total.

What if I can’t attend a game or want to give my tickets to someone else?

The Athletics Ticket Office offers the Ticket Marketplace and Ticket Sharing programs as convenient methods to sell or share your tickets. OU's secondary ticket market is located on StubHub -- The Official Fan to Fan Ticket Marketplace of the Oklahoma Sooners. This exciting partnership allows you more freedom in pricing and number of posts, and allows you to reach a broader audience than ever before.

If you simply want to give your individual game tickets to friends or family, the Ticket Sharing program allows you to send your tickets electronically via email so that they may be conveniently printed and used. Tickets sold on Ticket Marketplace or shared with Ticket Sharing will be given attendance credit for those specific games.

If my tickets are sold on OU Ticket Marketplace, will I recoup the cost of the ticket?

Yes. When your tickets are purchased, you will receive a credit of 85% of the ticket’s sale price. Checks or credits to your PayPal account will be issued by StubHub to ticket holders who have sold tickets throughout the year.

Sellers: Frequently Asked Questions
Buyers: Frequently Asked Questions

Do I have to use all of the tickets on my account for each game to receive 100 percent attendance credit?

Yes. Attendance percentages will be calculated based upon the use of all tickets associated with a particular account. For example, if Joe Fan has four (4) season football tickets, then he has 24 tickets (Four (4) season tickets x six (6) home football games = 24 tickets) which must be used for admission to receive 100% attendance credit.



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